Terms & Conditions

Service alert due to situation in Ukraine

The majority of shipping partners have temporarily suspended their operations in Ukraine. Customers from Ukraine can continue to purchase products from our store, however it will take considerably longer for the order to arrive. Please contact us for more information.

References in this Privacy Policy to ‘Nordik Academia’, ‘we’, ‘us’ or ‘our’ mean Nordik Academia. Our office is at Millbank Business Centre, 1 William Street, Northam, Southampton, Hampshire, SO14 5QH, United Kingdom.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services, contact us, sign up for one of our free products or free trials. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions, or attend one of our, or a partner’s event.

The information we collect is:

Your first name and surname and contact details (email address, telephone number and postal address – delivery and account postal addresses).
Your job title, or if you are in education.
If you are a member of a Trade Organisation, so that we can offer you relevant discounts and send you marketing information (but only if you have asked us to. See ‘Marketing’ in this document for further information).
Information about your transaction, including what you have purchased or signed up to receive. We may also receive your personal data direct from our partners who we provide services on their behalf to you (for example, if you or your company is a member of a Trade Body Organisation).

Website usage information is collected using cookies.

What we are doing to ensure the security of personal information

For further information on how we maintain the security of your information, contact customer.support@nordikacademia.com

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you or contact you about other products and services we think may be of interest to you. We may also contact you to update you on a change to a product or service that you have signed up for or ordered. We use your information collected from the website to personalise your repeat visits to our website. Nordik Academia will not share your information for marketing purposes with any third-party company.

In processing your order, we may send your details to one of our trusted suppliers and businesses. Examples include our delivery partners, credit and debit card companies, credit reference agencies and In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening service provider. Our third-party service providers only have access to personal information needed to perform their function.

Marketing

We would like to send you information about our products and services plus company and industry news, which may be of interest to you. We will only send any marketing communications to you if you have opted in to receive marketing communications.

You have a right to stop us from contacting you for marketing purposes at any time. You can unsubscribe at the bottom of any of our emails, or contact customer.service@nordikacademia.com

From time to time, we may advertise with Facebook, Twitter and Google Ads. However, we will also ensure that any online advertising we undertake is GDPR compliant.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

Nordik Academia, Millbank Business Centre, 1 William Street, Northam, Southampton, Hampshire, SO14 5QH, United Kingdom

We want to make sure that your personal information is accurate and up to date. You have the right to ask us to correct or remove information that you think is inaccurate.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

Changes to our privacy policy

We keep our privacy policy under regular review, and we will place any updates on this web page (http://www.nordikacademia.com/terms&conditions). This privacy policy was last updated on 8 January 2025.

How to contact us

Please contact us if you have any questions about our privacy policy or information, we hold about you, by contacting our Privacy Officer by email (customer.service@nordikacademia.com) or by calling +44 (0)23 8194 7782

Terms & Conditions

New cookie law explained

Changes to online privacy laws across the EU, since May 2011, mean that visitors to many websites will start to be asked for their consent for the use of ‘cookies’ and other similar web technologies. ‘Cookies’ are a type of file stored on your internet device (PC, Phone or Tablet) and used by most websites in various ways enabling you to personalise your online experience. Cookies can also be used to track your activity and behaviour online. This provides website owners important insights into the quality of their services, allowing them to improve and better meet the needs of all their visitors.

Cookies used on this site

Analytics cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Third party cookies

We do not set third party cookies through our website (social media or other).

In using this site, you are consenting to us using the aforementioned cookies, in compliance with our normal terms and conditions. Depending on your browser you can choose to delete your cookies or change your privacy settings so these cookies cannot be tracked.

About Us

Nordik Academia is completely dedicated to your total satisfaction. If you have any suggestions or comments, please email us at customer.service@nordikacademia.com

Our Contact details:

Nordik Academia

Millbank Business Centre

1 William Street

Northam

Southampton

Hampshire

SO14 5QH

United Kingdom

Phone: 44 (0)23 8194 7782

Email: contact@nordikacademia.com

Delivery Schedule

Orders received before 2.00pm UK Time Monday to Friday will normally be despatched on the same day. All other orders will be despatched on the next working day.

Value Added Tax Charges

For orders made from the UK or the European Union, the 20% VAT is not included unless otherwise stated on the product website page.

Import Taxes and Customs Duties

Charges applied to products ordered from outside the UK are the responsibility of the buyer. Nordik Academia is unable to assess or control these costs which must remain your responsibility to pay.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. Our returns policy complies with UK Government Regulations for Distance Selling - Statutory Instrument 2000 – 2334.

Reaching Us

If you need to reach us, please contact us. Alternatively, you can call on (international) 44 (0)23 8194 7782 or write to us at Nordik Academia, Millbank Business Centre, 1 William Street, Northam, Southampton, Hampshire, SO14 5QH, United Kingdom.

Nordik Academia does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. Data collected by this site is used to:

a. Take and fulfil customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes

Returns Policy We comply with UK legislation as found in the UK "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Terms & Conditions updated January 2025

Please note that Nordik Academia reserves the right to vary these Terms and Conditions from time to time without notice.